Privacy Policy 123hd — Malaysian Player Data Protection

Platform 123hd takes the privacy and personal data protection of Malaysian players extremely seriously. We understand that when you entrust us with your personal information — your name, phone number, payment details, and transaction records — you are placing significant trust in us. That trust is a responsibility we do not take lightly.

This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices. This document sets out clearly and transparently:

• Types of personal data we collect from 123hd players
• How and why we use your data
• Who your data may be shared with and under what circumstances
• The security measures we use to protect your data
• How long we retain your data
• Your rights regarding your personal data under Malaysian law

123hd has never sold player personal information to advertisers or third-party marketing companies. This is a principle we have upheld without exception since the platform first launched, and our position on this will not change.

123hd collects various types of data depending on how you interact with our platform. In general, we follow a data minimisation principle — we only collect what is genuinely necessary.

Data We Do Not Collect: 123hd does not store your full credit/debit card number, banking PIN or e-wallet password. All financial transactions are processed through licensed third-party payment gateways that comply with PCI DSS security standards.

123hd uses collected personal data solely for legitimate purposes necessary to operate the platform. We do not use your data for any undisclosed purpose without your consent. The primary purposes for which data is used are as follows:

• Account Management: Creating and maintaining your 123hd account, processing secure logins and verifying your identity as a legitimate player.
• Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX through Maybank2u or CIMB Clicks, and processing your winnings withdrawals in Malaysian Ringgit (RM).
• Identity Verification (KYC): Verifying your age and identity to meet legal compliance requirements and prevent use of the platform by ineligible individuals.
• Customer Service: Answering enquiries, resolving technical issues, and handling complaints via live chat and support email.
• Platform Security: Detecting and preventing fraud, hacking, bonus abuse, and other suspicious activity that could compromise the safety of the platform and other players.
• Legal Compliance: Meeting obligations under the Malaysia Personal Data Protection Act 2010 (PDPA), anti-money laundering (AML) laws and other applicable compliance requirements.
• Platform Improvements: Analysing usage patterns in aggregate and anonymised form to improve the platform experience, introduce new features and optimise performance.
• Account-Related Communications: Sending important account notifications — such as deposit confirmations, withdrawal status updates, security alerts, and key policy updates.

Marketing Communications: If you gave your consent during registration, we may send you information about promotions and new offers at 123hd via email or in-platform notifications. You can opt out of marketing communications at any time through your account settings or by contacting 123hd support.

123hd does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are certain situations where we need to share data with specific parties in order to operate the platform safely and comply with the law:

• Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions — including Malaysian e-wallet providers and banks supporting FPX and DuitNow. They receive only the data required to process transactions and are bound by strict confidentiality agreements.
• Game Providers: Game software providers that supply slots, live casino, and other games on the 123hd platform. They may receive only the basic technical data necessary to deliver gameplay.
• Technology Service Providers: Companies that provide the technical infrastructure for the 123hd platform — including server hosting, cybersecurity, and platform analytics. All such partners are bound by strict Data Processing Agreements.
• Legal Authorities: Where required by Malaysian law, a court order or a valid request from a relevant authority, 123hd may be required to disclose certain information. We will notify you where we are permitted to do so within the limits of the law.
• Fraud Prevention: In cases involving fraud or illegal activity, relevant information may be shared with the appropriate authorities or fraud prevention agencies.

123hd continuously invests in security infrastructure to protect the personal and financial data of our Malaysian players. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser or app and 123hd's servers are protected with 256-bit SSL encryption — the same standard used by major Malaysian banks such as Maybank and CIMB.
• Stored Data Encryption: Sensitive data stored in our databases — including financial information and identity verification documents — is encrypted using robust, current encryption algorithms.
• Strict Access Controls: Only authorised personnel with a legitimate business need may access players' personal data. All access is logged and audited on a regular basis.
• 24/7 Security Monitoring: An automated security monitoring system operates around the clock to detect and prevent unauthorized access attempts, cyberattacks, and other suspicious activities.
• Two-Factor Authentication (2FA): 123hd offers two-factor authentication for all player accounts as an added layer of security, which we strongly encourage all players to enable.
• Regular Security Audits: The 123hd platform undergoes regular security assessments and penetration testing by independent security experts to identify and address any vulnerabilities.

123hd retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following is a guide to retention periods by data category:

Once the applicable retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures so that it can no longer be linked to you personally.

Under Personal Data Protection Act 2010 (PDPA) Malaysia and 123hd's policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Platform 123hd uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device when you visit our platform. The types of cookies we use are as follows:

Managing Cookies: You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 123hd platform. For guidance on managing cookies in popular browsers, refer to your browser's help documentation.

Platform 123hd is a service intended exclusively for individuals aged 18 years and above only. We strictly do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your child under the age of 18 has registered with 123hd or provided us with their personal information, please contact us immediately at support@123hd.site. We will investigate the matter promptly and take appropriate action, including deleting the relevant data and closing the account.

123hd reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or relevant technological developments. The latest version of the Privacy Policy will always be available on this page, with the update date clearly displayed.

For significant amendments that materially affect how we process your personal data, we will notify you via:

• Notification emails sent to the address registered with your 123hd account
• A prominent in-platform notice on your next login to 123hd
• Clear update date displayed at the top of this page

Continued use of the 123hd platform following notification of amendments to the Privacy Policy will be considered acceptance of the updated terms. If you do not agree with the changes, you may request account closure and data deletion through 123hd support.

If you have any questions, concerns, or requests regarding 123hd's Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us:

• Privacy Email: support@123hd.site — Include "Privacy Enquiry" in the email subject line
• Live Chat: Available directly on the 123hd platform — 24 hours a day, 7 days a week
• Frequently Asked Questions: Visit page FAQs for answers to the most common privacy inquiries

We are committed to responding to all privacy inquiries within 14 business days. For more urgent matters relating to account security, please use live chat so our team can assist you promptly.